Frequently Asked Questions

Welcome to Mega Fashion! We aim to provide you with the best shopping experience possible. Here are answers to some of the most commonly asked questions:

1. How do I place an order?

To place an order, simply select the desired product, add it to your cart, and proceed to checkout. Follow the steps to provide your shipping and payment information.

2. What payment methods do you accept?

We accept a variety of payment methods, including:

  • Google Pay
  • PhonePe
  • Paytm
  • Debit Cards
  • Credit Cards
  • EMI
  • UPI
  • Net Banking

All payment details are processed securely to protect your information.

3. How long will it take to receive my order?

Our standard delivery time is 4 to 5 business days from the date of shipping. Orders are fulfilled Monday to Saturday. For more details, refer to our Shipping Policy.

4. What is your return and exchange policy?

We offer a 7-day return and exchange policy from the date of delivery.

  • Returns: Accepted for both defective and non-defective items.
  • Exchanges: Once the returned product is received and verified, we dispatch the replacement product within 24 hours.

Please note that we require an unboxing video for all return and exchange requests to ensure transparency. Check our Returns and Refund Policy for more details.

5. Can I track my order?

Yes, we provide an order tracking facility.

  • After your order is shipped, you will receive a tracking number via email.
  • Visit the Track Your Order page to monitor your shipment.

For more details, refer to our Shipment Tracking Policy.

6. What should I do if my order is delayed or lost?

In rare cases of delayed or lost shipments, please contact our customer support team at support@megafashion.co.in. We will promptly investigate the issue and provide assistance.

7. Do you ship internationally?

No, we currently ship only within India. International shipping is not available at this time.

8. How can I contact customer support?

For any queries or assistance, please contact us:

Our team is happy to help you with your concerns.

9. Is my personal information safe with you?

We take your data security seriously. Your personal information is handled in compliance with our Privacy Policy and is securely stored. We do not save payment details on our servers.

10. Can I return or exchange items without an unboxing video?

No, we require a 360-degree unboxing video for processing any return or exchange request. The video should show the product, packaging, and any issues without cuts or edits to ensure transparency.

11. What if I want to unsubscribe from promotional emails?

You can unsubscribe from promotional emails at any time by clicking the “unsubscribe” link at the bottom of any email. Alternatively, you can manage your communication preferences in your account settings.

If you have more questions, please don’t hesitate to reach out to us. Thank you for choosing Mega Fashion!