At Mega Fashion, we are dedicated to ensuring customer satisfaction by providing a clear and hassle-free process for returns, exchanges, and refunds. Our policy adheres to Google’s guidelines, ensuring transparency and fairness.

Exchanges

• Do you accept exchanges?
  Yes, we accept exchanges.
• Exchange Process:
  • Our courier partner, Delhivery, will pick up the product from your location.
  • Once we receive the product, it will be reviewed for approval or rejection based on its condition.
  • You will be notified via email about the status of your exchange request.
  • If approved, a new product will be dispatched within 24 hours.

Returns

• Do you accept returns?
  Yes, we accept returns for both defective and non-defective products.
• Product Condition for Returns:
  • Only new products will be accepted.
  • Products must be unopened, in their original packaging, and unused.
• Return Window:
  • Customers have 7 days from the date of delivery to initiate a return.
• Verification Process:
  • For all return requests, we require an unboxing video as part of the verification process.
  • The video must clearly show the product, its packaging, and any defects or issues.
  • This helps ensure a fair assessment and expedites resolution.
• Return Method:
  • Returns are accepted by mail only.
  • Customers can download and print the return label provided by us.
  • No cost is associated with the return label.

Refunds

• Refund Processing Time:
  • Once the returned product is received and verified, refunds will be processed within 7 days.
• Restocking Fee:
  • No restocking fee is charged for any returns or exchanges.

Steps to Initiate a Return or Exchange

1. Contact Us:
   • Email us at support@megafashion.co.in with your order details and unboxing video.
2. Approval:
   • Once your return or exchange request is approved, we will provide a return label for you to download and print.
3. Product Pickup:
   • Our courier partner, Delhivery, will arrange for the product to be picked up.
4. Verification and Processing:
   • After receiving the product, our team will review its condition.
   • For exchanges, a new product will be dispatched within 24 hours upon approval.
   • For returns, refunds will be processed within 7 days.

Customer Support

For any questions or concerns about returns, exchanges, or refunds, please contact us:

• Email: support@megafashion.co.in
• Phone: +91 9310565287

We aim to make the return, exchange, and refund process as seamless and efficient as possible. Thank you for shopping with Mega Fashion!